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Allison has revamped her popular and award-winning 1999 book, First Things Fast, A Handbook for Performance Analysis. This 2009 edition updates technology, questions, and examples— check it out.

job aids

To Knowledge Everywhere

Allison Rossett's new book advances the shift from knowledge in the classroom to knowledge everywhere. Yes, everywhere. On shelves above employees desks, in pockets and purses, on airplanes and on dashboard displays, on walls next to equipment and chemicals, in drawers beneath computer keyboards, on cell phones, underneath and inside phones, via headphones, and even on matchbook covers, performance support enriches life and work. What is performance support? Rossett and co-author Lisa Schafer define it this way:

"A helper in life and work, performance support is a repository for information, processes, and perspectives that inform and guide planning and action."

Read all about it in the 2007 book. And try out a free tool to help you consider if performance support is right for your challenge and situation:

Comprehensive and compelling!

An ASTD/McGraw-Hill handbook, with contributions from Marc Rosenberg, Gloria Gery, Brandon Hall, Wayne Hodgins, Thiagy, Bob Hoffman, Elliot Masie, and many, many other authors. That's 45 chapters chock full of strategy, tactics and case studies! Read all about it in a
Chronicle of Higher Education review.

To purchase, McGraw-Hill online or 800-2MCGRAW.

Learning Handbook

Podium Cover

Now available at

Rossett, A. & Sheldon, K. (2001). Beyond the Podium: Delivering Training and Performance to a Digital World. SF: Jossy Bass. Here's a web
site chock full of tools that support the book.

This book won the ISPI Instructional Communications award in 2001!

Books graphic


More award-winning books:

Rossett, A. (1999). First Things Fast A Handbook for Performance Analysis. SF: Jossey Bass/Pfeiffer. Also an ISPI award winner.

Rossett, A.& Gautier-Downes, J. H. (1991) A Handbook of Job Aids. Pfeiffer Associates: San Diego, CA., 198 pp.

Rossett, A. (1987) Training Needs Assessment. Englewood Cliffs, NJ: Educational Technology Publications, 298 pp.

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Recent Chapters and Articles:

Rossett, A. & Pettry, D. (March, 2010). The classroom in context: taking leader development beyond the classroom. Talent Management, 16-20.

Rossett, A. (March, 2010). Metrics matters. Training & Development.

Rossett, A. & Marshall, James. (January, 2010). E-learning. What’s old is new again. Training & Development.

Rossett, A. (2009). More technology requires more analysis. Military Simulations & Training, issue. 6. Pp. 29-32.

Rossett, A. (July, 2009). “Performance analysis: getting it right the first time.” Training & Development.. 82-83.

Rossett, A. (April, 2009). Strategy for Learning Leaders. CLO magazine, 8 (4), 42-49.

Rossett, A. (2008). Performance support: Anytime, anyplace, including the classroom. In ASTD Handbook for Workplace Learning Professionals, Elaine Biech, editor. Alexandria, VA: ASTD Publications.439-452.

Rossett, A. (2008). Moving E-learning into the Workplace. In Michael Allen’s Elearning Annual. Michael Allen, editor. 2008. SF: Pfeiffer. 262-282.

Rossett, A., Chan, A., & Cunningham, C. (August 2008). What stinks about webinars? CLO magazine.

Rossett, A. & Chan, A. (July, 2008). Engaging with the new eLearning. Adobe Systems White Paper.

Rossett, A. & Williams, J. (June, 2008). Performance analysis and Web 2.0. ASTD Learning Circuits.

Rossett, A. (October, 2004). Simulations and games: revisiting their strategic value. Elearning Guild magazine.

Rossett, A. & Mohr, E. (February, 2004). Performance support tools: Where learning work and results converge. Training and Development, 35-39.

Rossett, A. (July, 2003). Thinking analytically about Elearning. Element K newsletter.

Rossett, A. (June 9, 2003). Back to the basics: Revisiting great training on behalf of great Elearning. Elearning Guild journal.

Rossett, A., Douglis, F. & Frazee, R. V. (July, 2003). Strategies for building blended learning. Learning Circuits,

Rossett, A. & Schafer, L. (June, 2003). What can we do about e-dropouts? Training and Development, 57(6), 40-46.


Rossett, A. (2003). Revisiting instructional design. Preface to Instructional Systems Design Revisited. Silver Spring, MD: ISPI Publications. Pp. 1-5.

Rossett, A. (March, 2002). Overcoming insomnia in the big tent of e-learning. Performance Express, ISPI's online journal.

Zemke, R. E. & Rossett, A. (February, 2002). A hard look at ISD. TRAINING, 26-34.

Rossett, A. (June, 2001). E-trainer evolution. Learning Circuits.

Rossett, A. & Funderburg Donello, J. (July, 2001). Encouraging performance professional to welcome knowledge management. Performance Improvement, 40(6), 5-10.

Rossett, A. & Tobias, C. (2001). Performance analysis: Testing the waters. In L. Lukens (Ed.), What Smart Trainers Know. SF: Jossey Bass/Pfeiffer, 96-106.

Marshall, J. & Rossett, A. (2000). Knowledge management for school-based educators. In J. Michael Spector (Ed.), Integrated & Holistic Perspectives on Learning,Instruction & Technology: Improving Our Understanding of Complex Domains. The Netherlands: Kluwer Academic Publishing, 19-34.

Rossett, A. & Volkl, C. (Nov/Dec 2000). First steps fast: Using technology to coach neophytes in analysis. Performance Improvement, 39(10), 25-30.

Rossett, A. (August 2000). Confessions of an e-dropout. Training, 37(8) 100-1. (link to article)

Rossett, A. (2000). What's academia got to do with it? Tech Trends, 44(5), 32-35.

Hartt, D. & Rossett, A. (August 2000). When instructional design students consult with the real world. Performance Improvement, 39(7), 36-43.

Jenkins, S. & Rossett, A. (March/April 2000). Wanted: educational technologist, whatever that is. Educational Technology, XL(2), 52-57.

Rossett, A. (1999). Analysis. The Handbook of Human Performance Technology, second edition. SF: Jossey Bass.

Rossett, A. (1997). Job aids and electronic performance support systems. The ASTD Training and Development Handbook, 4th edition. Washington, DC: ASTD Publishers.

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More Published Articles:

Articles graphic

Rossett, A. & Tobias, C. (1999). An empirical study of the journey from training to performance. Performance Improvement Quarterly, 12(3), 31-43.

Rossett, A. (May, 1999). Knowledge management meets analysis. Training and Development, 53(5), 62-68.

Rossett, A. (1987) Analyzing, assessing and disambiguating whatchamacallit. A chapter in the book, Introduction to Performance Technology. Washington, D.C.: National Society for Performance and Instruction, 60-67.

Rossett, A., & Marshall, J. (1999). Signposts on the road to knowledge management. In K. P. Kuchinke (Ed.), Proceedings of the 1999 AHRD Conference: Vol. 1 (pp. 496-503). Baton Rouge, LA: Academy of Human Resource Development.

Rossett, A. (February 1999). If they resist, then you insist. Inside Technology Training, 3(2), 45-47.

Rossett, A. (January, 1999) Understanding the people in the organization who aren't us: Communication strategies for analysis. Performance Improvement Journal, 38(1), 16-19.

Watson, J. W. and Rossett, A. (January, 1999.) Guiding the independent learner in web-based instruction. Educational Technology, XXXIX(3), 27-36.

Lawler, C., Rossett A., & Hoffman, R. (1998). Using supportive planning software to help teachers integrate technology into teaching. Educational Technology, 38(5) 29-34.

Rossett, A. (August 1998). Viewpoint: No cheers for the corporate U. Training, 35(8), pp 95-6.

Rossett, A. Keenan, C. , & Adgate, G. (September 1997). Aztechnology Turns: A World Wide Web soap opera about change in the profession. Performance Improvement, 19 (1), 34-40.

Rossett, A. (July 1997). That was a great class, but.... Training and Development Journal, 51(7), 18-24. (link to article)

Fulop, M., Loop-Bartick, K. & Rossett, A. (July, 1997).Using the internet to conduct a needs assessment. Performance Improvement, 36(6), 22-27.

Rossett, A. (March 1997). Have we overcome obstacles to needs assessment? Performance Improvement, 36(3), 30-35

Marshall, J. & Rossett, A. (January 1997). The learning community: How technology can forge links between home and school. The American School Board Journal, 181(1), A20-A24. (link to article)

Rossett, A. & Barnett, J. (December 1996). Designing under the influence: instructional design for multimedia training. Training, 33(12), 33-43.

Rossett, A. (April 1996). Training and organizational development: siblings separated at birth. Training, 33(4), 53-59.

Rossett, C. & Czech, C. (1996). They really wanna but... the aftermath of professional preparation in performance technology. Performance Improvement Quarterly, 8(4), 114-132.

Barr, R.K. & Rossett, A. (1994). Community college curriculum change: Its relationship to faculty discipline affiliation and years of teaching. The Community College Review, 22(3), 1-10.

Strayer, J. & Rossett, A. (1994) Coaching sales performance: A case study. Performance Improvement Quarterly, 7(4), 39-53.

Rossett, A. & Bickham, T. (March, 1994) Diversity training: hope, faith and cynicism. TRAINING, 31 (1), 40-46.

Bickham, T. & Rossett, A. (November, 1993) Diversity training: are we doing the right thing right? The Police Chief, vol. LX(11), p.43-47.

Tilaro, A. & Rossett, A. (October, 1993) Building more motivating job aids. Performance and Instruction.

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